Who We Are
Ace Jili is an online gaming platform operating at acejili.click, offering casino games, sports betting, and related entertainment services to eligible players in the Philippines. When this privacy policy refers to "Ace Jili," "we," "us," or "our," it means the company operating this platform.
We act as the Personal Information Controller for the data we collect from you, as defined under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. This means we are responsible for determining the purposes and methods for processing your personal information.
This privacy policy applies to all data collected through the Ace Jili website, mobile browser version, and any related services or features we offer. It does not apply to third-party websites or services that you may link to from our platform—those are governed by their own privacy policies.
If you have any questions about how Ace Jili handles your personal data, you can reach our Data Protection Officer anytime at support@acejili.click.
Built for Filipino players
Ace Jili was built with the Filipino player in mind—from the games available to the payment methods we support. Our privacy practices are likewise designed to meet the expectations and legal standards of the Philippine context, not just generic international policies.
We are committed to transparency. This policy is written in plain language so every kabayan can understand exactly what happens to their data when they play on our platform.
Data We Collect
Ace Jili collects personal data through several channels—when you register an account, when you play games, when you make transactions, and when you interact with our support team. Below is a breakdown of the categories of information we may collect.
Information you provide directly
- Identity data: Full name, date of birth, gender, nationality.
- Contact data: Email address, mobile number, home address.
- Account data: Username, password (stored in encrypted form), security questions.
- Verification documents: Government-issued ID (e.g., PhilSys, passport, driver's licence), proof of address, selfie or liveness check photos submitted for KYC purposes.
- Payment data: GCash number, Maya account details, bank account information, card details. Note: full card numbers are never stored on our servers—they are tokenised by our payment processor.
Information collected automatically
- Device and technical data: IP address, browser type, device type, operating system, screen resolution.
- Usage data: Pages visited, games played, session duration, click patterns, login timestamps.
- Location data: General geolocation derived from your IP address, used to verify you are accessing from the Philippines.
- Cookies and tracking data: Session cookies, analytics identifiers, and preference tokens. See the cookies section for more details.
Information from third parties
- Payment processors: Transaction confirmation and status updates from GCash, Maya, GrabPay, BDO, BPI, UnionBank, and card networks.
- Identity verification providers: Results of automated identity and document verification checks.
- Fraud prevention services: Risk scoring data to help detect fraudulent activity or money laundering.
| Data Category | Examples | Legal Basis |
|---|---|---|
| Identity | Full name, date of birth, ID documents | Legal obligation (KYC/AML) |
| Contact | Email, phone number, address | Contract performance |
| Financial | Payment method, transaction history | Contract performance, legal obligation |
| Technical | IP address, device ID, browser type | Legitimate interests (security) |
| Usage | Games played, session data | Legitimate interests (platform improvement) |
| Marketing preferences | Email opt-in, notification settings | Consent |
How We Use Your Data
Ace Jili uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything outside of what is described here without obtaining your additional consent.
- Account creation and management: Setting up your player account, verifying your identity, and maintaining your profile.
- Processing transactions: Handling deposits, withdrawals, and bonus credits accurately and securely.
- Regulatory compliance: Fulfilling our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under Philippine law.
- Fraud prevention and security: Detecting and preventing unauthorised access, cheating, collusion, and financial fraud.
- Customer support: Responding to your queries, resolving disputes, and providing technical assistance.
- Personalisation: Tailoring game recommendations, bonus offers, and platform features to your preferences and play history.
- Marketing communications: Sending promotional emails, SMS messages, or push notifications—only if you have opted in. You can opt out at any time.
- Platform improvement: Analysing usage patterns to fix bugs, improve performance, and develop new features.
- Responsible gaming: Monitoring play patterns to identify signs of problem gambling and providing appropriate intervention or support.
Data minimisation principle
Ace Jili follows the principle of data minimisation—we only collect and process what is actually needed for each specific purpose. If a purpose no longer applies, we stop processing that data and move to anonymise or delete it based on our retention schedule.
We never build profiles of our players for sale to advertisers or data brokers. Your gaming history and personal information are used solely to improve your experience and keep the platform compliant and safe.
Data Sharing and Third Parties
Ace Jili does not sell your personal data. However, in the course of operating our platform, we do share certain data with trusted third-party service providers. All such parties are contractually bound to handle your data securely and only for the purpose for which it was shared.
We may share your data with:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card networks—solely to process your financial transactions.
- Identity verification providers: Third-party KYC services that verify the authenticity of the documents you submit during account verification.
- Cloud and hosting providers: The infrastructure partners that host the Ace Jili platform and store data on our behalf, subject to strict data processing agreements.
- Analytics providers: Anonymised and aggregated usage data may be processed by analytics tools to help us understand platform performance. No personally identifiable information is included.
- Fraud and security services: Risk management tools that help detect and prevent fraudulent activity.
- Regulatory and law enforcement authorities: When required by Philippine law, court order, or upon request from a competent government authority, we may disclose your data as mandated. We will notify you where legally permitted to do so.
Important: Ace Jili never shares your data with unaffiliated marketing companies, data brokers, or social media advertising platforms without your explicit consent. If you ever receive a communication claiming to be from Ace Jili through an unofficial channel, treat it with caution and contact us directly.
Data Retention
Ace Jili retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes outlined in this privacy policy. After account closure, certain data is retained for a defined period to comply with legal and regulatory requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity records | 5 years after account closure | AML and KYC regulatory compliance |
| Transaction records | 5 years from transaction date | Financial records and audit trail |
| Communication logs | 2 years | Dispute resolution |
| Technical and usage data | 12 months | Platform security and improvement |
| Marketing consent records | Until withdrawn + 1 year | Proof of consent compliance |
After the applicable retention period expires, data is securely deleted or anonymised so it can no longer be linked to you as an individual. Anonymised, aggregated data may be kept indefinitely for statistical analysis.
Cookies and Tracking Technologies
Ace Jili uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Here is a plain-language breakdown of what we use and why.
Required for the platform to function—keeping you logged in, remembering your session, and enabling secure transactions. These cannot be disabled.
Help us understand how players use the platform so we can fix problems and improve features. Data is aggregated and not linked to your identity.
Remember your settings and preferences—like your language choice or notification preferences—so you do not have to reset them on every visit.
Used only if you have opted in to marketing communications. Help us show you relevant Ace Jili promotions. You can withdraw consent at any time.
You can manage or delete cookies at any time through your browser's settings. Disabling essential cookies will affect platform functionality. Most browsers also support "Do Not Track" signals—we honour these requests where technically feasible.
Your Rights as a Data Subject
Under the Data Privacy Act of 2012 (RA 10173), you have specific rights over your personal data. Ace Jili is committed to upholding all of these rights for every Filipino player on our platform. Here is what you are entitled to:
Data Security
Protecting your personal data from unauthorised access, loss, or disclosure is a top priority for Ace Jili. We implement a layered security approach that includes both technical and organisational measures.
All data transmitted between your browser and Ace Jili servers is protected by 128-bit SSL/TLS encryption.
Our servers are protected by enterprise-grade firewalls and intrusion detection systems that operate 24/7.
Only authorised Ace Jili personnel with a specific business need can access player data, and all access is logged.
Despite our best efforts, no internet-based system is 100% secure. In the unlikely event of a data breach that affects your rights and freedoms, Ace Jili will notify affected players and the National Privacy Commission in accordance with the requirements of RA 10173.
You can help protect your account by using a strong, unique password, enabling two-factor authentication where available, and never sharing your login credentials with anyone.
Children and Minors
Ace Jili is strictly an adults-only platform. You must be 21 years of age or older to register and play, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under 21 years of age.
If we discover that a player under 21 has created an account, we will immediately suspend that account, forfeit any associated balances, and delete the personal data collected in relation to that account. If you believe a minor has registered on Ace Jili, please contact us at support@acejili.click immediately.
Parents and guardians: if you share a device with someone under 21, please use device-level parental controls and do not allow minors to access your Ace Jili account or the platform in general.
Changes to This Privacy Policy
Ace Jili may update this privacy policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make significant changes, we will notify registered players via email or through a visible notice on the platform.
The updated policy will be published on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of the Ace Jili platform after any changes constitute your acceptance of the updated privacy policy.
If the changes materially affect how we process your data in a way that requires your consent, we will seek that consent before the changes take effect.
Contact Us and Data Protection Officer
If you have any questions, concerns, or requests related to this privacy policy or the way Ace Jili handles your personal data, please get in touch with our Data Protection Officer (DPO).
When contacting us about a data subject request, please include your registered email address and a brief description of your request. For identity verification purposes, we may ask for additional information before processing your request.
If you are not satisfied with our response, you have the right to file a complaint directly with the National Privacy Commission (NPC) of the Philippines.